Privacy Policy

Last updated: 5 May 2026

1. Introduction

Airry Hosts ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This policy applies to all individuals who visit our website, enquire about our services, or engage with us as property owners or guests.

Our contact details: airryhosts@gmail.com | +27 68 132 9813

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact information: Name, email address, phone number
• Property information: Property address, listing details, ownership documents (where required)
• Communication records: Emails, messages, and consultation notes
• Financial information: Banking details for commission payments (where applicable and with your consent)
• Website usage data: IP address, browser type, pages visited (via standard web analytics)
• Booking and performance data: Booking records, occupancy rates, revenue figures related to managed properties

We only collect personal information that is necessary, relevant, and adequate for the purposes described in this policy.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our short-term rental management services
• To communicate with you about your property, bookings, and service performance
• To respond to enquiries and schedule consultations
• To process commission payments and issue invoices
• To comply with our legal obligations
• To improve our website and services
• To send you relevant updates about our services (you may opt out at any time)

We will not use your personal information for any purpose other than those listed above without your prior consent.

4. Legal Basis for Processing

Under POPIA, we process your personal information on the following grounds:

• Contractual necessity: To perform our obligations under a management agreement
• Legitimate interests: To operate and improve our business in a manner that does not override your rights
• Consent: Where you have given us explicit permission to process your information for specific purposes
• Legal obligation: Where we are required to process your information to comply with South African law

5. Third Parties We Share Information With

We may share your information with the following third parties, only to the extent necessary to deliver our services:

• Airbnb and Booking.com: Listing and booking management platforms, subject to their own privacy policies
• Calendly: Scheduling platform used for consultation bookings
• Formspree: Form submission service used to process enquiries from our contact form
• Cleaning contractors and service providers: Operational staff who may access the property

We do not sell your personal information to any third party. We do not share your information with advertisers or marketing companies.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically:

• Active client information is retained for the duration of the management agreement
• Financial records are retained for a minimum of 5 years as required by South African tax law
• Enquiry records are retained for up to 12 months if no agreement is entered into

After retention periods expire, your information will be securely deleted or anonymised.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• Right of access: You may request a copy of the personal information we hold about you
• Right to correction: You may request that we correct inaccurate or incomplete personal information
• Right to deletion: You may request that we delete your personal information, subject to our legal retention obligations
• Right to object: You may object to the processing of your personal information where we rely on legitimate interests
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at airryhosts@gmail.com. We will respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure email communications, password-protected systems, and limited access on a need-to-know basis.

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

9. Cookies & Website Analytics

Our website may use standard web analytics tools that collect anonymised usage data (such as page views and browser type) to help us improve the site. We do not use advertising cookies or track your activity across other websites.

10. Links to Third-Party Websites

Our website may contain links to third-party websites (such as Airbnb, Booking.com, Calendly, and social media platforms). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. The date at the top of this policy indicates when it was last revised.

13. Complaints

If you believe we have handled your personal information improperly, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: www.inforegulator.org.za
• Email: complaints.IR@justice.gov.za

We would appreciate the opportunity to address your concerns directly before you approach the regulator.

14. Contact Us

For any privacy-related questions, requests, or concerns, please contact our Information Officer:

• Email: airryhosts@gmail.com
• Phone: +27 68 132 9813 / +27 76 908 2220